What's your response time for Greenville emergencies?+
For active leaks or storm damage, we prioritize Greenville calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Greenville.
Will I get a written estimate before you begin?+
We give every Greenville customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Are you licensed and insured to work in Greenville, TX?+
We hold an active TX contractor license and full insurance coverage, and we'll provide proof of both on request β most Greenville customers ask, and we expect that.
Do you offer 24/7 emergency roof repair?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away β we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Will you work directly with my insurance company?+
Yes β we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Greenville customers say this cuts weeks off their claim process.
What's the typical timeline for a replacement?+
Most residential replacements in Greenville take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What roofing materials do you install?+
Our Greenville crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems β we'll help you choose based on budget, home style, and how long you plan to stay in the house.
What kind of warranty comes with a new roof?+
Every Storm Damage Roof Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
How much does a roof inspection cost?+
Yes, we perform pre-purchase and pre-listing inspections throughout Greenville with a written report and photos β useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Are you only in Greenville or do you cover nearby towns?+
We serve Greenville and the surrounding communities throughout Greenville, TX β see the coverage section below for the specific zip codes and nearby cities we handle regularly.
